Resume

DSHS | Web Content Specialist
06/2022 - Present

 Manage Spanish translation and website migration project from Ektron to Drupal content management system. Audit and remediate webpage accessibility to meet WCAG standards.

Esper | Implementatoin Specialist
09/2021 - 04/2022

Work closely with Customers, Engineering, Sales, Product, and leadership to ensure positive outcomes during and after implementation of Policymaking SaaS product.

SORM | Web Systems Administrator
10/2020 - 09/2021

Analyze web content to optimize UX and maintain compliance for accessibility for the Texas State Office or Risk Managment. Administer and maintain web applications using HTML5, MySQL, PHP, and open source applications based in WordPress and Moodle.

IBM | Customer Integration Lead & Salesforce Analyst
10/2018-06/2020

Hired into a newly created role to support a modernization initiative to migrate IBM Support’s internal and external ticketing system to Salesforce and provided customer support for integration of client systems with Salesforce via IBM App Connect.

DIR | Web Systems Administrator & Accessibility Coordinator
04/2016-10-2018

Performed front-end web development and conducted agency-wide training to ensure adherence with Electronic and Information Resources (EIR) accessibility guidelines and records management policies.

TurnUp Group | Digital Content Designer & Ticketing Agent
04/2019-06/2015

Joined a startup company providing online merchandise, ticketing, fan clubs, and web services for clients in the music, apparel, health and lifestyle, and non-profit industries.

Independent Contractor | Marketing & Customer Service
04/2019-06/2015

Consulted with multiple clients to plan and execute events, festivals and clinics, coordinated outreach initiatives, and acted as brand ambassador for marketing engagements.